ClaimKiss Privacy Policy

Section 01

Introduction and Scope

This Privacy Policy applies to personal information processed through the ClaimKiss website and associated account, game, sports betting, payment, promotion, security, and support functions. It applies whether a player accesses ClaimKiss from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another location.

In this policy, “personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual. Aggregated or irreversibly anonymised information is not treated as personal information where it can no longer identify a player.

ClaimKiss may update this policy to reflect changes in technology, security procedures, payment methods, services, or applicable requirements. The revised effective date will be displayed at the top of this page. Material changes may also be communicated through appropriate account or website notices.

Section 02

Information ClaimKiss Collects

ClaimKiss collects information directly from players, automatically through their use of the platform, and from service providers involved in payments, identity checks, fraud prevention, game delivery, or account security. The information required depends on the ClaimKiss feature being used.

ClaimKiss does not require a complete online banking password, eWallet PIN, card PIN, or unrelated private credential. Players should never provide such details through live chat or email. If a suspicious request appears to come from ClaimKiss, contact official support before responding.

Section 03

How ClaimKiss Uses Personal Information

ClaimKiss processes personal information to provide and manage an account, verify eligibility, record transactions, settle casino and sports betting activity, deliver promotional benefits, respond to questions, and maintain platform reliability.

• To register and administer a ClaimKiss account.
• To confirm that a player is aged 21 or above.
• To process MYR deposits and withdrawals through available payment methods.
• To verify ownership of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong payment details.
• To detect duplicate accounts, account takeover, chargeback abuse, collusion, bonus abuse, and suspicious transactions.
• To maintain casino game records, sports market settlements, and account balance accuracy.
• To provide responsible gambling controls, including deposit limits, cooling-off periods, and self-exclusion.
• To respond to ClaimKiss support questions, privacy requests, disputes, and technical incidents.
• To analyse service performance using aggregated or appropriately protected information.

Where required, ClaimKiss relies on an appropriate processing basis, such as performing the player agreement, meeting legal or regulatory duties, pursuing legitimate security and operational interests, protecting vital interests, or obtaining consent for a specific optional purpose.

Section 04

Identity Verification, Security, and Fraud Prevention

ClaimKiss may conduct KYC checks before approving withdrawals, changing important account details, or allowing continued use where a security concern exists. ClaimKiss may compare registration information with identity documents, payment records, device signals, and previous account information.

Verification protects both the player and ClaimKiss. It helps prevent underage gambling, stolen payment use, impersonation, unauthorised account access, and financial crime. ClaimKiss may request updated documents if existing information has expired, appears inconsistent, or no longer supports a reliable verification decision.

Automated tools may flag unusual activity for review, but significant account decisions may also involve human assessment. A risk flag does not automatically mean that a player has acted improperly. ClaimKiss may temporarily restrict selected services while completing reasonable security checks.

Section 05

Payments and Financial Information

ClaimKiss processes transaction details when players deposit or withdraw using MYR payment methods. ClaimKiss may receive confirmation from a bank, eWallet, payment gateway, or digital asset service that a transaction was attempted, approved, declined, reversed, or placed under review.

Payment providers may process information under their own privacy and security obligations. ClaimKiss shares only the information reasonably necessary to initiate, verify, reconcile, secure, or dispute a transaction. ClaimKiss does not use payment information for unrelated advertising.

Players should use only payment methods held in their own verified name. Third-party payment use may cause a transaction to be rejected or delayed and may require ClaimKiss to request further information. Transaction records may be retained where necessary for accounting, disputes, fraud prevention, and lawful compliance.

Section 06

Cookies and Similar Technologies

ClaimKiss may use cookies and similar local technologies to keep players signed in, remember preferences, protect sessions, detect suspicious access, measure website performance, and understand how features are used. Essential cookies support core functions and may be required for secure account operation.

Types of cookies used by ClaimKiss

• Essential cookies: support account login, navigation, transaction security, and session continuity.
• Preference cookies: remember language, display, and selected account settings.
• Performance cookies: help ClaimKiss identify errors, slow pages, and frequently used features.
• Security cookies: assist with device recognition, fraud detection, and unauthorised login prevention.

Players can adjust browser settings to restrict cookies, although disabling essential cookies may prevent secure login, game loading, MYR transactions, or other ClaimKiss features from working correctly.

Section 07

When Information May Be Shared

ClaimKiss does not sell personal information. ClaimKiss may disclose limited information to vetted service providers where access is necessary to deliver a specific function. Relevant providers may include payment processors, identity verification services, hosting suppliers, cybersecurity specialists, customer support systems, game platform providers, and professional advisers.

Service providers are expected to use information only for authorised purposes and apply suitable confidentiality and security measures. ClaimKiss may also disclose information when reasonably necessary to respond to a valid legal request, protect a player or another person, investigate fraud, enforce account terms, or establish and defend legal rights.

If ClaimKiss undergoes a genuine corporate restructuring, merger, or transfer of business assets, relevant information may be transferred subject to confidentiality, security, and continued privacy safeguards.

Section 08

International Data Processing

ClaimKiss operates through international infrastructure and service arrangements. Personal information may therefore be processed outside Malaysia in jurisdictions where hosting, payments, identity verification, customer support, or game services are provided.

Privacy laws differ between jurisdictions. Where international processing occurs, ClaimKiss seeks to use contractual, technical, organisational, or other appropriate safeguards based on the nature of the information and the processing activity. ClaimKiss limits access to authorised personnel and providers with a legitimate operational need.

International processing does not change a player's ability to contact ClaimKiss about an eligible privacy request. However, some records may need to remain available to satisfy account security, transaction, dispute, or legal obligations.

Section 09

Data Retention

ClaimKiss keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable security, dispute, accounting, responsible gambling, or legal requirements. Retention periods vary by information category.

Basic account, KYC, transaction, and betting records may be retained after account closure where they are needed to investigate fraud, resolve a withdrawal dispute, maintain self-exclusion, prevent duplicate registration, or meet a lawful recordkeeping obligation. ClaimKiss may delete, anonymise, or securely isolate information when the applicable retention purpose ends.

A deletion request does not always require immediate removal of every record. For example, ClaimKiss may need to preserve evidence of a transaction or self-exclusion even after other profile information has been deleted.

Section 10

Information Security

ClaimKiss applies technical and organisational safeguards designed to protect information from unauthorised access, disclosure, alteration, accidental loss, and misuse. Measures may include encrypted transmission, restricted administrative access, monitoring, logging, secure development practices, and employee confidentiality controls.

No online platform can guarantee absolute security. Players also have an important role in protecting their ClaimKiss accounts. Use a unique password, secure the email and mobile number connected to the account, avoid shared devices, and sign out after each session.

If you believe your account or personal information has been compromised, contact ClaimKiss support promptly. ClaimKiss may reset credentials, restrict withdrawals, request identity verification, or take other protective action while investigating.

Section 11

Your Privacy Rights and Choices

Depending on the circumstances and applicable requirements, a verified ClaimKiss user may request access to personal information, correction of inaccurate details, restriction of certain processing, deletion of eligible information, or withdrawal of consent where consent is the relevant basis.

ClaimKiss must verify the identity of a requester before disclosing or changing protected information. A request may be limited or refused where it would expose another person's information, compromise security, interfere with fraud prevention, or conflict with a lawful retention obligation. ClaimKiss will explain the reason where appropriate.

Section 12

Responsible Gambling Information

ClaimKiss may process account and betting information to provide responsible gambling features and identify patterns that may indicate harmful play. Relevant information may include deposit frequency, session duration, changes in spending, repeated limit adjustments, cancelled withdrawals, or contact with support.

ClaimKiss may use this information to display a reminder, recommend limits, restrict promotional messages, offer a cooling-off period, or apply self-exclusion. Responsible gambling records may remain restricted from deletion while they are necessary to maintain a player's protection or prevent an excluded person from opening another ClaimKiss account.

Further information about deposit limits, budget management, account breaks, and self-exclusion is available on the Responsible Gambling page. ClaimKiss is for players aged 21 and above only.

Section 13

Children and Underage Users

ClaimKiss does not knowingly provide gambling services to anyone under 21 years of age. Registration information and identity documents may be reviewed to confirm eligibility. If ClaimKiss identifies an underage account, access may be suspended immediately while the matter is investigated.

A parent or guardian who believes that an underage person has provided information to ClaimKiss should contact support. ClaimKiss may request suitable information to verify the report and locate the relevant account without unnecessarily collecting information about the reporting person.

Section 14

Contact Us and Privacy Requests

Questions about this Privacy Policy, ClaimKiss security practices, or a privacy request may be directed to customer support. To help ClaimKiss locate the correct record, include your registered username and a clear description of the request. Do not include passwords, eWallet PINs, online banking credentials, or unnecessary identity details in an initial message.

Support is available 24 hours a day, seven days a week. The average live chat response time is 3–5 minutes. The ClaimKiss support email is displayed as plain text: [email protected].

ClaimKiss may request additional verification before responding to an access, correction, deletion, or restriction request. This protects personal information from being disclosed or changed at the request of an unauthorised person.